…I’ve long since wondered if I’m truly p’raps a closet engineer… despite the fact that anything mechanical I touch instantly (a) explodes (b) falls to bits, or (c) defies any of my efforts to get it to switch on… the reason for my wond’ring is that I’m fascinated by process… how things WURK… the step by step lead-up to final objectives… however, over the years, I’ve been equally amazed at the baffling lack of understanding that often takes place when process is being applied by people… human intervention… some may say it’s merely mindless following of supposed ‘ways of doing things’… f’r example, in my vocation as a corporate trouble-shooter, I’ve lost count of the number of occasions when sumb’dy is going through a procedural activity that is clearly all f*cked up… I ask, ‘why are yeez doing it that way?’… the answer, paraphrased is…
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Viv Drewa - The Owl Lady 